BelgianAccountPro

1. Introduction

At BelgianAccountPro, we are committed to providing high-quality accounting services to our clients. We understand that circumstances may arise where a refund may be requested. This Refund Policy outlines the conditions under which we issue refunds for our services.

This policy applies to all services provided by BelgianAccountPro, including but not limited to bookkeeping, tax compliance, financial reporting, payroll services, and business advisory services.

By engaging our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Service Engagement and Payment

2.1 Service Agreements

Our services are typically provided under a specific engagement letter or service agreement, which outlines the scope of work, deliverables, timelines, and payment terms. This Refund Policy should be read in conjunction with your specific service agreement.

2.2 Payment Methods

We accept payments via bank transfer, credit card, and debit card. For certain services, we may require a deposit or advance payment before commencing work.

2.3 Payment Schedule

Depending on the service package and engagement terms, payments may be structured as:

• Monthly retainers for ongoing services
• Project-based payments with defined milestones
• One-time payments for specific deliverables

3. Refund Eligibility

3.1 Eligibility Criteria

Refunds may be considered under the following circumstances:

• Service not provided: If we fail to provide the agreed-upon services within the specified timeframe without valid reason
• Significant service deficiency: If there are material errors or deficiencies in our work that we are unable to rectify within a reasonable timeframe
• Duplicate payment: If you have accidentally made the same payment twice
• Service cancellation: If you cancel services in accordance with the cancellation terms in your service agreement and are eligible for a partial refund

3.2 Non-Refundable Items

The following payments are generally non-refundable:

• Services that have already been delivered and accepted
• Setup fees and initial consultation fees
• Services where work has already commenced based on the agreed scope
• Administrative fees and third-party expenses incurred on your behalf
• Subscription fees for the current billing period if services have been used during that period

4. Refund Process

4.1 Refund Request Procedure

To request a refund, please follow these steps:

1. Contact us in writing at refunds@belgianaccountpro.com or through our contact form
2. Include your full name, company name (if applicable), and contact information
3. Provide details of the service purchased, including the date of purchase and payment method
4. Explain the reason for requesting a refund
5. Include any relevant supporting documentation

4.2 Review Process

Upon receiving your refund request, we will:

1. Acknowledge receipt of your request within 2 business days
2. Review your request against our refund eligibility criteria
3. Examine the specific circumstances of your case
4. Consult relevant staff members involved in providing your services
5. Make a determination regarding your refund request

4.3 Decision Timeline

We aim to make a decision regarding your refund request within 10 business days from the date we receive all necessary information. For complex cases, this process may take longer, but we will keep you informed of the progress.

5. Refund Calculations

5.1 Full Refunds

Full refunds may be issued when:

• No services have been delivered and no work has commenced
• A duplicate payment has been made
• We are unable to provide the contracted services for reasons within our control

5.2 Partial Refunds

Partial refunds may be issued when:

• Services have been partially delivered
• Services are cancelled mid-engagement in accordance with cancellation terms
• There is a significant service deficiency that affects only part of the delivered work

Partial refunds will be calculated based on:

• The percentage of services not yet delivered
• The value of services already provided
• Any non-refundable fees as specified in your service agreement
• Administrative costs and third-party expenses already incurred

5.3 Refund Method

Refunds will generally be issued using the same payment method that was used for the original transaction. If this is not possible, we will work with you to arrange an alternative refund method.

6. Refund Timeframes

6.1 Processing Time

Once a refund has been approved, we will process it within the following timeframes:

• Credit/Debit Card Payments: 5-10 business days
• Bank Transfers: 3-7 business days

Please note that while we process refunds promptly, the actual time for the funds to appear in your account depends on your financial institution's processing times, which are beyond our control.

6.2 Refund Confirmation

Once a refund has been processed, we will send you a confirmation email with the relevant details.

7. Service Cancellation

7.1 Cancellation by Client

If you wish to cancel our services:

• Before work commences: You may be eligible for a full refund, less any non-refundable fees specified in your service agreement
• After work has commenced: Refunds will be calculated based on the work completed and any non-refundable fees
• For ongoing services with monthly billing: Cancellation notice periods as specified in your service agreement will apply

7.2 Cancellation Notice

To cancel services, please provide written notice to accounts@belgianaccountpro.com. The cancellation notice period required will be as specified in your service agreement, typically:

• 30 days for monthly retainer services
• 14 days for project-based engagements (if cancellation is permitted)

8. Exceptions and Special Circumstances

8.1 Force Majeure

In case of events beyond our reasonable control (such as natural disasters, pandemics, or significant legal/regulatory changes), we may need to modify service delivery. In such cases, we will work with you to find an appropriate solution, which may include partial refunds, service credits, or rescheduling of services.

8.2 Statutory Rights

This Refund Policy does not affect your statutory rights as a consumer or client under Belgian law. If there is a conflict between this policy and your statutory rights, your statutory rights will prevail.

8.3 Goodwill Refunds

In certain circumstances, we may offer refunds as a gesture of goodwill, even when not strictly required under this policy. Such refunds are at our sole discretion and do not constitute a waiver of this policy for future transactions.

9. Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, we encourage you to contact our client relations team at clientrelations@belgianaccountpro.com to discuss your concerns.

If we cannot resolve the matter to your satisfaction, you may have the right to seek resolution through:

• The Belgian Accounting Standards Board (for accounting service quality issues)
• The Belgian mediation service for consumer disputes
• The appropriate legal channels under Belgian law

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on our website with a new "Last Updated" date. For material changes, we will make reasonable efforts to notify clients with active service engagements.

Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

11. Contact Information

If you have questions about this Refund Policy or would like to request a refund, please contact us at:

BelgianAccountPro
Attn: Refund Department
Studio 12 Cooper Pike
Stewartland B23 5RS
Belgium
Email: refunds@belgianaccountpro.com
Phone: +44 833 593 4576